GCash is alerting the public to a growing scam involving fake receipts generated by Artificial Intelligence (AI) apps. These fraudulent payment confirmations are created to imitate genuine GCash transaction records and are often used by scammers to falsely claim that a payment has been made.
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To safeguard yourself and your business, it is crucial to verify all payment claims directly through the GCash app. By checking the “Transactions” tab, users can confirm whether the reference number, sender’s name, amount, and timestamp match the details provided. If a transaction doesn’t appear in your app’s history, it should not be considered valid, even if you receive what may appear to be a legitimate-looking screenshot.
Users are advised to be cautious and to avoid relying mainly on screenshots or third-party images as proof of payment. If someone forces you to release goods or services based only on an image, take a moment to double check and verify the transaction within the app. GCash does not encourage proceeding with transactions without confirmation from official in-app records.
“As AI becomes more advanced and widely adopted, we’re seeing not just its positive potential—but also the risks that come with its misuse. Technology that was built to help people can also be exploited by bad actors. At GCash, we are fully aware of this and are constantly strengthening our defenses. Just as importantly, we want to empower our customers to stay informed and vigilant against evolving scams,”
said Miguel Geronilla, Chief Information Security Officer of GCash.
“We urge our users to always verify transactions within the GCash app itself—check your transaction history and avoid relying solely on screenshots sent by others. Staying alert and cautious can go a long way in protecting yourself. Security is a shared responsibility, and we all play a part in keeping our community safe,”
he added.
If you encounter suspicious activity or believe someone is using a fake receipt, you can report the incident by opening the GCash app, tapping “Help,” selecting “Chat with Gigi,” and choosing “Report a Scam.” Include as much supporting information as possible, such as screenshots and transaction IDs, to help the GCash support team act swiftly.
You may also contact the Philippine National Police Anti-Cybercrime Group by calling (02) 8414-1560 or emailing acg@pnp.gov.ph. You can also file a report through the National Privacy Commission’s website at https://privacy.gov.ph.
GCash is committed to protecting its users and ensuring a safe and secure digital experience. We encourage everyone to stay alert, verify all payments through trusted channels, and help maintain the integrity of our digital ecosystem. #GSafeTayo
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